There is pride in finishing a job that is well done. I love it when a project comes out and it’s better than expected, cooler than anticipated, and exceeds original aspirations. I also love the satisfaction of closing the deal, getting handed some money upon completion of a commission, and the feeling that comes when the hard work is done and the customer rewards you a smile.
I’m working on some wall art for a customer right now and I’ve been spending a lot of time on the design. I started by sending him two drawings with ideas for his sign. He liked one better than the other and I took that idea to the computer. Sometimes, the design on paper doesn’t translate as expected, and that’s how this project has gone. I think I’m on my fourth try as of this writing!
I guess what I’m trying to say today is that quality and customer satisfaction take effort. I could have easily taken the drawing he liked, translated it into the digital format, cut it out, finished it, and sent it away. He might have even liked it; that’s easy! I guess I’m a little frustrated today because it seems like a lot of people are satisfied with easy and it seems like a lot of people of taking advantage of the system and are handed a reward (money) for having done nothing (“easy”). Where’s the satisfaction in that?
Not that I care a whole lot, I prefer to put effort into earning my living, but it does impact me. I took delivery of some steel a couple of weeks ago and the high price of steel impacts me. I was in the store today and the cost of lumber and other supplies impacts me. I know people who are having trouble operating their businesses because they can’t find people who are willing to work and that impacts me. Now, I know that all these things are not directly related, but I do know that the labor shortage both directly and indirectly is impacting the economy in my country and my business specifically.
Here’s the final word, in my world it’s important to earn my keep. I work hard to deliver a quality product to my customers, and I believe my customers deserve my very best effort and a product that exceeds their expectations. What I can create for you?